Defective Product
Unless otherwise specified, Root Four Imagination will gladly accept defective products within one year of original invoice date. At Root Four Imagination’s sole discretion, we will ship a replacement product, ship an exchange product or we may repair the item and return it to you.

Non-Defective Product
Non-defective items may, at Root Four Imagination’s sole discretion, be accepted for credit or refund within 30 days of the original invoice date. Non-defective returns are subject to a 15% re-stocking fee. Non-defective products being returned must be 100% complete and must be packaged in original packaging. All returned items will be tested and inspected upon receipt. Any discrepancies will result in the package being returned to the customer and credit or refund denied.

To Arrange for a Return
Please call Root Four Imagination’s Customer Service toll free at 1-866-302-0054 for a Return Authorization (RA) Number. Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.